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Advanced AI Camera System creates a Smart Resort Complex – Grand World Phu Quoc

Streamline the customer management process on a large scale (800.000 m2) of the leading resort and entertainment complex in Southeast Asia. Our solution supports statistics, analyzes the number of customers at different areas, determines peak time, identifies old/new customers… quickly, accurately and efficiently.

Customer
Vinpearl
Industry
Hospitality
Deployment time
Product/Service
VisionAI, Vizone Secure, Vizone Secure

Project Description

Advanced AI Camera System optimizes business operations and automates customer management cycle at the leading smart resort complex in Southeast Asia – Grand World Phu Quoc.

Scale

AI Camera Monitoring System with intelligent features and unlimited scalability
Total area of Grand World Phu Quoc: 800.000m2
Average No. of Visitors 20.000 visitors/day

Detail Description

Hardware installation and automatic customer identification software implementation help identify traffic and customer characteristics:
Total visitors at different areas
Identify & measure the number of old/new visitors
Determine peak time frame of specific areas.
Determine the number of customers at each area.
Support touchless time-keeping

Application technology

Smart camera

Smart camera solution detects and recognizes people, vehicles and behaviors, analyzes facial attributes and tracks movement.

Face recognition

Face recognition technology uses training models to extract full facial features with an infinitely large amount of face image data.

Touchless time-keeping

Support touchless time-keeping (check-in/check-out by voice or gesture)

Dashboard interface

Dashboard interface can be customized according to customer needs.

Result

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Measure real-time the number of visitors at Grand World Phu Quoc (~20.000 visitors/day)

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Identify visitors wearing masks with the accuracy rate of 90%

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Export a report of the number of in & out, customer’s attributes (gender, age, ...) with the accuracy rate up to 95%.

Relevant cases

To enhance the experience of consulting services in hospitality with Vinpearl

Service provided: Support consulting and sales process on VinPearl’s websites and other channels for customer interaction Business Demand: Increase customer experience on online channels Prioritize sales process automation Reduce work for customer service staff. Integration: Website/Facebook/Zalo with more than 6 languages Integrate with other systems of VinPearl CRM/Service Booking/Survey/Promotion/Hotel Management/etc.

VinOCR helps check-in without receptionists, promoting CiHMS hotel management solution

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Advanced AI Camera System creates a Smart Resort Complex – Grand World Phu Quoc

Project Description

Application technology

Smart camera

Face recognition

Touchless time-keeping

Dashboard interface

Result

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