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Combining the power of technology, bringing consumers into the new digital era

The combination of VinSmart and VinBigdata’s technology power in customer service has brought a bold digital-era experience to customers by using a smart, flexible and always-ready VinBot.

Customer
VinSmart
Industry
Retail
Deployment time
Product/Service
VinBot

Project Description

Service provided: creating chatbot to support customer service of VinSmart

Business Demand: Support in solving business situations relating to smartphones or TV such as:

Warranty points
Price of replacement components
User manual guide
Receive and respond to complaints relating to hardware and software errors

Integration: Facebook & Website of VinSmart

Application technology

VinBot

With easy customization and multi-channel integration, VinBot not only helps to automate the communication process between businesses and end-users, but also supports in information analysis and statistics, suggesting feedback, thereby helps businesses improve their service quality.

Result

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Topics

0

Q&A sets

0 ⁺

Skills

0 ^ms

Processing speed per request

0 ⁺

qualified customer service situations

0

Complete Chatbot system can support customers 24/7, compared to previous live-chat agents only available on working hours

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