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Manage customers easily and quickly with AI Camera System at Vincom Times City Shopping Mall

Track customer journeys and shopping habits to improve customer service at Southeast Asia’s largest underground shopping mall. Supporting statistics and processing customer data effectively to create breakthroughs in point of sale management.

Customer
Vincom Retail
Industry
Retail
Deployment time
Product/Service
VisionAI

Project Description

Scale

Total area of Vincom Times City: 200.000m2
Average No. of Visitors 126.000 visitors/day

Project Detail

Supplied Service & Product
Visitors Counting & Analyzing system at Vincom:
Total visitors at different areas
Identify & measure the number of old/new visitors
Determine peak time frame of specific areas.
Determine the number of customers at each area during peak hours

Application technology

Smart camera

Smart camera solution detects and recognizes people, vehicles and behaviors, analyzes facial attributes and tracks movement.

Face recognition

Face recognition technology uses training models to extract full facial features with an infinitely large amount of face image data.

Age & Gender analysis

The solution accurately analyzes the gender and age of the customer, with a much lower error rate than similar technologies.

Result

0 ^K

Measure an average number of 126,000 visits to the mall per day

0 ^%

segmented into age and genders with the accuracy rate of 95%

Relevant cases

Combining the power of technology, bringing consumers into the new digital era

Service provided: creating chatbot to support customer service of VinSmart Business Demand: Support in solving business situations relating to smartphones or TV such as: Warranty points Price of replacement components User manual guide Receive and respond to complaints relating to hardware and software errors Integration: Facebook & Website of VinSmart