To enhance the experience of consulting services in hospitality with Vinpearl

By integrating VinBot in consulting and sales process on the website and other digital media channels, Vinpearl’s 5-star service is confirmed at every touch point with customers, not only at spacious luxury resorts but also during online consultations.

vinocr tích hợp trên cihms
  • Vinpearl
  • Du lịch khách sạn, Hospitality
  • VinBot

Project Description

Service provided: Support consulting and sales process on VinPearl’s websites and other channels for customer interaction

Business Demand:

  • Increase customer experience on online channels
  • Prioritize sales process automation
  • Reduce work for customer service staff.

Integration:

  • Website/Facebook/Zalo with more than 6 languages
  • Integrate with other systems of VinPearl
  • CRM/Service Booking/Survey/Promotion/Hotel Management/etc.

Application technology

Handling with complaints

- Understand business flows. Divide information into specific types of complaints, bring them to separate processing streams - Transfer the complaints to agents to proceed and record customer information

Support to payment step

- Allows providing advice and suggestions to customers to the payment step. - Track customer behavior to know their concerns, position the situation to provide more information to the customer, which leads to closing orders.

Change order information

Based on the information provided by the customer, chatbot can change or update customer's saved information in booking system.

Run marketing campaigns

Depending Marketing Department's needs, chatbot follows and sends messages to customers via multiple channels (chat/email/sms...) and closely follows the customer's response to come up with appropriate interaction scenarios

Result

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