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Vinmec – More passionate customer service with VinBot

By applying VinBot in solving business situations, Vinmec brings positive experiences to customers at every touchpoint, proving their dedication and professionalism.

Customer
Vinmec
Industry
Healthcare
Deployment time
Product/Service
VinBot

Project Description

Service provided: creating chatbot to support services of Vinmec

Business Demand: Support in solving business situations such as: Hospital information Product price Consulting service packages Booking appointments for health check Receive and respond to patient complaints

Integration: Facebook, Website and App of Vinmec (OneVinmec)

Application technology

VinBot

A complete solution that provides a platform to create and manage chatbots for businesses. Applying artificial intelligence technology and natural language processing, VinBot can integrate multiple channels and automate the communication process between businesses and customers or internally within businesses.

Result

0 ⁺

Business scenarios

0 ^ms

Processing speed per request

0

Complete Chatbot system can support customers 24/7, compared to previous live-chat agents only available on working hours

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