Casestudy

VinBigdata has developed a new-generation OCR software for the Vinpearl system, based on the optical character recognition technology of the Vizone Lens solution. The software helps Vinpearl automate the process of inputting customer identification information, significantly saving operational time and reducing the workload of the front desk staff. Deployment scale All hotels, resorts and amusement…

By applying ViVoice, Lado Taxi’s call center is capable of supporting many business situations without human intervention such as booking a car, canceling a car, changing trip information, etc. The solution also allows businesses to listen to detailed call history interactions between agents and customers to improve service quality.

VinBigdata, in collaboration with the Phu Tho Department of Health, has implemented the AI Callbot (Smart Medical Assistant) project within the healthcare system to alleviate the workload of medical staff and enhance the quality of healthcare services for residents in Phu Tho Province. Key Features: Expertise: Deep understanding of the Vietnamese language and regional dialects….

Leveraging Voice Biometric Technology to enhance customer identification and deliver personalized financial advice during the insurance contract signing process at FWD Vietnam.  VinBigdata’s Voice Biometric Technology is fully compliant with ISO 19795-1 and ISO 19795-2 standards set by the U.S. National Institute of Standards and Technology (NIST).

Application of AI Chatbot to Support Customer Services at Asia Commercial Joint Stock Bank Services including: Providing support to answer business situations Registering accounts online e-KYC Small talk Contacting the call center’s hotline

By applying ViChat in providing information about travel and resort services, Vinpearl has brought positive experiences to customers at every touchpoint, not only at spacious luxury resort facilities but also during the online consultation, demonstrating Vinpearl’s dedication and professionalism. Providing information about tourist destinations and services of Vinpearl such as: Destination Information Booking Providing information…

VinBigdata has developed and integrated a Virtual Assistant applying Gen AI for the National Business Registration Portal, Department of Business Registration Management (Ministry of Planning and Investment).

Deployment scale The 433-hectare Phu My Hung urban area, with 3 service areas and 5 residential zones Main features Identification and alert of vehicles on a watchlist (VIPs, blacklisted vehicles, unfamiliar license plates) Vehicle violation detection and alerts

Deployment scale More than 150 routes of VinBus Main features Vehicle-based statistics: Total number of passengers boarding/alighting per vehicle, aggregated by time Route-based statistics: Total number of passengers boarding/alighting per route, aggregated by time Stop-based statistics: Total number of passengers boarding/alighting per vehicle, number of remaining passengers at each stop, aggregated by time