By applying ViVoice, Lado Taxi’s call center is capable of supporting many business situations without human intervention such as booking a car, canceling a car, changing trip information, etc. The solution also allows businesses to listen to detailed call history interactions between agents and customers to improve service quality.
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ViGPT, ViVoice
Relevant cases
Deployment scale More than 150 routes of VinBus Main features Vehicle-based statistics: Total number of passengers boarding/alighting per vehicle, aggregated by time Route-based statistics: Total number of passengers boarding/alighting per route, aggregated by time Stop-based statistics: Total number of passengers boarding/alighting per vehicle, number of remaining passengers at each stop, aggregated by time
Deployment scale Integrated into the mobile app for all GSM electric motorcycle and car drivers Main features Daily driver face verification before trip acceptance Fraud detection and sending alerts to the Fraud Prevention Operations Department
ViVi virtual assistant, integrated with generative AI, is an intelligent voice control system developed by VinBigdata (Vingroup Group). It utilizes advanced global technologies such as generative artificial intelligence (GenAI), big data analytics, and natural language processing. With a team of world-renowned professors, PhDs, and technology experts, the ViVi virtual assistant excels in local language…