VinBase

Multi-cognitive GenAI Platform

VinBase is a Multi-cognitive GenAI Platform designed to revolutionize business operations, optimize production processes, and enhance user experiences. Its diverse product suite - featuring ViChat, ViVoice, ViVi Virtual Assistant, ViGPT, and more - delivers comprehensive solutions tailored to address challenges across industries and business scales.

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VinBase helps to enhance customer experience

100+

Languages

Accents

25+

Integrated Channels

VinBase Products

ViChat

GenAI Chatbot

ViChat is a complete solution that provides a platform for creating and managing chatbots, allowing chatbots to operate independently and flexibly handle the context and topic of the conversation.

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ViVoice

GenAI Callbot

ViVoice is an GenAI solution that supports call centers by applying Natural Language Processing (NLP) technology with a diverse knowledge base, creating dialogues that are built according to scripts and can respond by voice in human’s manner.

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ViVi 2.0

GenAI-integrated Virtual Assistant

Intelligent Virtual Assistant integrates GenAI, helping to handle multiple tasks and complex questions with natural interactions. Applying GenAI and the latest technologies in Natural Language Processing (NLP), ViVi can understand and identify customer preferences based on interaction history, make behavioral predictions and appropriate recommendations, thereby creating personalized experiences through voice.

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ViGPT

The 1st "Vietnamese version of ChatGPT" for end-users

ViGPT is the pioneering “Vietnamese version of ChatGPT” for end users, built on
VinBigdata’s advanced Vietnamese large language model (LLM). Tailored specifically to meet the needs of Vietnamese users, ViGPT excels in content creation, information retrieval, and answering everyday questions with a focus on Vietnam’s unique context.

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Why choose VinBase?

Customer-oriented Products

Easily customizable and designed to fit each business’s needs.

Advantages of Technology and Big Data

Large database with advantages in regional languages and local dialects.

Understanding of Customer's Needs

Experience in deploying multi-sector projects: BFSI, Tourism – Hospitality, Retail, Real Estate, etc.

Partners and Clients

Successful Projects

AI Callbot provides customer care services for Phu Tho General Hospital

VinBigdata, in collaboration with the Phu Tho Department of Health, has implemented the AI Callbot (Smart Medical Assistant) project within the healthcare system to alleviate the workload of medical staff and enhance the quality of healthcare services for residents in Phu Tho Province. Key Features: Expertise: Deep understanding of the Vietnamese language and regional dialects….

AI Voice Recording FWD (Insurance Virtual Assistant – VIFI)

Leveraging Voice Biometric Technology to enhance customer identification and deliver personalized financial advice during the insurance contract signing process at FWD Vietnam. VinBigdata’s Voice Biometric Technology is fully compliant with ISO 19795-1 and ISO 19795-2 standards set by the U.S. National Institute of Standards and Technology (NIST).

AI BOT ACB (ViChat)

Application of AI Chatbot to Support Customer Services at Asia Commercial Joint Stock Bank Services including: Providing support to answer business situations Registering accounts online e-KYC Small talk Contacting the call center’s hotline

Gen AI Chatbot Vinpearl (ViChat)

By applying ViChat in providing information about travel and resort services, Vinpearl has brought positive experiences to customers at every touchpoint, not only at spacious luxury resort facilities but also during the online consultation, demonstrating Vinpearl’s dedication and professionalism. Providing information about tourist destinations and services of Vinpearl such as: Destination Information Booking Providing information…

Virtual Assistant to Support Business Registration (ViGPT Enterprise Version)

VinBigdata has developed and integrated a Virtual Assistant applying Gen AI for the National Business Registration Portal, Department of Business Registration Management (Ministry of Planning and Investment).