VinBase Chatbot significantly enhances customer experience
0
10
K
Requests processed simultaneously
0.1s
Response Speed
24/7
Stable operation, user support
Outstanding features
90% Accuracy of intent & entity recognition
Use natural language processing technology to recognize the intents of the user’s speech (accents and misspelling supported) and the entities mentioned in the user’s chat
Recognize customers' emotions & attitudes
Sentiment analysis technology helps businesses to:
- Provide support services according to customer emotions (positive / negative / neutral)
- Synthesize and evaluate the dialogue quality
Multi-channel operation - Real-time interaction
Support businesses to interact directly with customers via multiple channels in real time, shorten customers’ waiting time for responses, increase customer service and customer experience
Communicate with customers naturally by context
Understand the context to provide appropriate business feedback and recommendations
Integration process
Download free: VinDr-RibCXR: A Benchmark Dataset for Automatic Segmentation and Labeling of Individual Ribs on Chest X-rays
Why choose VinBase Chatbot?
Unlimited Expansion
The cloud platform allows unlimited scalability with the ability to simultaneously handle more than 10,000 requests
Personalizing Experience
Chatbot automatically saves search history and analyzes customer feedback to make suggestions according to customer interests, send needed information, support businesses to improve service quality
Extensive Knowledge
An in-depth knowledge base of multiple sectors helps to develop multidisciplinary scenarios. Customers can choose between chatbot providing general knowledge or specialized knowledge
Multi-channel Deployment
Chatbot can be deployed on multiple channels, connected to existing conversation platforms or easily integrated with third parties, which helps to optimize the quality and user experience
CLIENTS & PARTNERS
Success stories
