VinBase Chatbot

Solution to connect businesses and users

VinBase Chatbot is a complete solution that provides a platform for creating and managing chatbots for businesses. Applying artificial intelligence technology and natural language processing, VinBase Chatbot can integrate multi-channels and automate the conversation process between businesses & customers or internally.

VinBase Chatbot significantly enhances customer experience

0 10 K
Requests processed simultaneously
Response Speed
Stable operation, user support

Outstanding features

90% Accuracy of intent & entity recognition

Use natural language processing technology to recognize the intents of the user’s speech (accents and misspelling supported) and the entities mentioned in the user’s chat

Recognize customers' emotions & attitudes

Sentiment analysis technology helps businesses to:

  • Provide support services according to customer emotions (positive / negative / neutral)
  • Synthesize and evaluate the dialogue quality

Multi-channel operation - Real-time interaction

Support businesses to interact directly with customers via multiple channels in real time, shorten customers’ waiting time for responses, increase customer service and customer experience

Communicate with customers naturally by context

Understand the context to provide appropriate business feedback and recommendations

Integration process

Download free: VinDr-RibCXR: A Benchmark Dataset for Automatic Segmentation and Labeling of Individual Ribs on Chest X-rays

Why choose VinBase Chatbot?

Unlimited Expansion

The cloud platform allows unlimited scalability with the ability to simultaneously handle more than 10,000 requests

Personalizing Experience

Chatbot automatically saves search history and analyzes customer feedback to make suggestions according to customer interests, send needed information, support businesses to improve service quality

Extensive Knowledge

An in-depth knowledge base of multiple sectors helps to develop multidisciplinary scenarios. Customers can choose between chatbot providing general knowledge or specialized knowledge

Multi-channel Deployment

Chatbot can be deployed on multiple channels, connected to existing conversation platforms or easily integrated with third parties, which helps to optimize the quality and user experience


Success stories

vinocr tích hợp trên cihms
logo vinpearl

Service provided: Support consulting and sales process on VinPearl’s websites and other channels for customer interaction Business Demand: Increase customer experience on online channels Prioritize sales process automation Reduce work for customer service staff. Integration: Website/Facebook/Zalo with more than 6 languages Integrate with other systems of VinPearl CRM/Service Booking/Survey/Promotion/Hotel Management/etc.

Service provided: creating chatbot to support customer service of VinSmart Business Demand: Support in solving business situations relating to smartphones or TV such as: Warranty points Price of replacement components User manual guide Receive and respond to complaints relating to hardware and software errors Integration: Facebook & Website of VinSmart

vinbot tại vinmec

Service provided: creating chatbot to support services of Vinmec Business Demand: Support in solving business situations such as: Hospital information Product price Consulting service packages Booking appointments for health check Receive and respond to patient complaints Integration: Facebook, Website and App of Vinmec (OneVinmec)

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