ViChat

ViChat contributes to enhancing customer experience

10K
Requests processed simultaneously
0.1s
Response speed
100+
Supported languages

Outstanding Features

Information Retrieval

Supporting retrieving information from the enterprise's specialized business data systems.

Multi-intent

Supporting accurate recognition of multiple entities and intents mentioned within the same sentence.

Context Management

Recognizing the customer's context to provide appropriate responses and business recommendations.

Building Enterprise Knowledge Base

Supporting robust content management and user management tasks.

Sentiment Analysis

Sentiment analysis technology helps businesses in providing emotionally relevant services (positive/negative/ neutral) based on customer sentiment, as well as summarizing and evaluating the quality of the conversation.

Leads Generation and Conversion

Engaging with customers through auto-reply features or broadcast to generate lists and convert qualified leads with the assistance of conversational AI.

Why Choose

ViChat?

01.

Personalizing Experience

Cloud computing platform enables unlimited scalability, with the ability to process over 10,000 requests simultaneously.

02.

Diverse
Scenarios

Experience in developing scenarios for various industries within the Vingroup ecosystem, with natural and accurate interactions.

03.

Comprehensive Industry Knowledge

An extensive knowledge base across various fields to build multi-industry scenarios. Customers can choose between a chatbot offering general knowledge or industry-specific expertise.

04.

Cross-platform Deployment

The chatbot can be deployed across multiple channels, connect with existing conversational platforms, or easily integrate with third-party systems, optimizing the experience and quality.

Partners and Clients

Successful Projects

AI BOT ACB (ViChat)

Application of AI Chatbot to Support Customer Services at Asia Commercial Joint Stock Bank Services including: Providing support to answer business situations Registering accounts online e-KYC Small talk Contacting the call center’s hotline
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Gen AI Chatbot Vinpearl (ViChat)

By applying ViChat in providing information about travel and resort services, Vinpearl has brought positive experiences to customers at every touchpoint, not only at spacious luxury resort facilities but also during the online consultation, demonstrating Vinpearl’s dedication and professionalism. Providing information about tourist destinations and services of Vinpearl such as: Destination Information Booking Providing information...
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Gen AI Chatbot Vietjet Air (ViChat)

AI CHATBOT VIETJET EXTERNAL Amy, the next-Gen AI assistant, redefines customer care for Vietjet Air with seamless Vietnameses and English support. Travel Information Pre-flight Services Premium Services Travel Guide Vietjet Information  Frequently Asked Questions Integrated Channels: Website  Mobile App Fanpage AI RECRUITMENT CHATBOT Vietjeter – A Gen AI-powered recruitment chatbot designed to revolutionize recruitment efficiency,...
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vinbot tại vinmec

Vinmec – More passionate customer service with VinBot

Service provided: creating chatbot to support services of Vinmec Business Demand: Support in solving business situations such as: Hospital information Product price Consulting service packages Booking appointments for health check Receive and respond to patient complaints Integration: Facebook, Website and App of Vinmec (OneVinmec)
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