ViChat contributes to enhancing customer experience
10K
Requests processed simultaneously
0.1s
Response speed
100+
Supported languages
Outstanding Features
Information Retrieval
Supporting retrieving information from the enterprise’s specialized business data systems.
Multi-intent
Supporting accurate recognition of multiple entities and intents mentioned within the same sentence.
Context Management
Recognizing the customer’s context to provide appropriate responses and business recommendations.
Building Enterprise Knowledge Base
Supporting robust content management and user management tasks.
Sentiment Analysis
Sentiment analysis technology helps businesses in providing emotionally relevant services (positive/negative/ neutral) based on customer sentiment, as well as summarizing and evaluating the quality of the conversation.
Leads Generation and Conversion
Engaging with customers through auto-reply features or broadcast to generate lists and convert qualified leads with the assistance of conversational AI.
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Why Choose ViChat?
Personalizing Experience
Cloud computing platform enables unlimited scalability, with the ability to process over 10,000 requests simultaneously.
Diverse
Scenarios
Experience in developing scenarios for various industries within the Vingroup ecosystem, with natural and accurate interactions.
Comprehensive Industry Knowledge
An extensive knowledge base across various fields to build multi-industry scenarios. Customers can choose between a chatbot offering general knowledge or industry-specific expertise.
Cross-platform Deployment
The chatbot can be deployed across multiple channels, connect with existing conversational platforms, or easily integrate with third-party systems, optimizing the experience and quality.
Partners and Clients
Successful Projects
