VinBase Callbot

Automate the Call Center and Improve customer service quality

With VinBase Callbot, powered by artificial intelligence (AI) and Natural Language Processing (NLP) technology, customers only need to describe the problem they face, the calls will be transferred to the agent or the callbot will respond directly to simple questions.

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Optimizing operations through automation

0 80 ^%

Automatic calls resolved

0 40 ^%

Average call handling time saved

24/7

Stable operation anytime, anywhere

Features

Inbound Call

Receive calls from customers to consult, support, answer questions, or receive feedback from customers

Outbound Call

Responsible for calling customers to implement projects, introducing products and services, and providing information such as promotions, reminders, and payment tracking,…to customers.

Procedure

Why choose VinBase Callbot?

Operational optimization

40% reduction (~2.4 minutes) in average call handling time (AHT)
Resolve more than 80% of automated care calls without human assistance

Customer retention

10% increase in customer satisfaction rate
Increase customer retention rate, prevent them from switching to competitors’ services/products

Increase your chances

Detect purchase intent and forward calls to the right customer service staff in charge
Automatically generate a list of potential customers
Personalize the customer experience

Free Download: "Annotated Chest X-ray Open Dataset"

Free Download