ViVoice

GenAI Callbot

ViVoice is a GenAI solution that supports call centers by applying Natural Language Processing (NLP) technology with a diverse knowledge base, creating dialogues that are built according to scripts and can respond by voice in human’s manner.

Schedule Consultation

Optimizing operations through call center automation

>80%

Calls Resolved Without Human Assistance

10%

Increase in Customer Satisfaction

24/7

Continuous and Stable Operation

Outstanding Features

Outstanding Speech Handling

AI-powered voice technology excels in local accent understanding, emotional speech synthesis, noise handling, voice detection, smart interruption, and embedded voice biometrics.

Large Language Model (LLM)

AI technology offers multiple intent recognition, complex context handling, smart data extraction, retrieval of relevant enterprise knowledge base data (RAG), and human-like responsiveness with extremely low latency (1-3 seconds).

Flow builder - Conversational AI Design

Flow builder enables flexible conversation AI design with drag-and-drop scenario creation, seamless expansion and integration with third-party APIs, easy updates and testing, and intuitive model configuration through the user interface.

Integration

Ready-to-use Contact Center integrations with Cisco, Genesys, and CRM/ERP systems like Salesforce, along with integrations with multiple telecom providers for cost optimization.

Analytics & Insight

Detailed call metrics, callbot performance analysis, and customizable dashboard.

Procedure

Connect with our experts

Why Choose ViVoice?

Operations Optimization

40% reduction (~2.4 minutes) in average call handling time (AHT)
Resolve more than 80% of automated care calls without human assistance

Customer Retention

10% increase in customer satisfaction rate
Increase customer retention rate, prevent them from switching to competitors’ services/products

Increasing Opportunities

Detect purchase intent and forward calls to the right customer service staff in charge
Automatically generate a list of potential customers
Personalize the customer experience

Partners and Clients

Successful Projects

AI Callbot Lado Taxi (ViVoice)

By applying ViVoice, Lado Taxi’s call center is capable of supporting many business situations without human intervention such as booking a car, canceling a car, changing trip information, etc. The solution also allows businesses to listen to detailed call history interactions between agents and customers to improve service quality.

AI Callbot provides customer care services for Phu Tho General Hospital

VinBigdata, in collaboration with the Phu Tho Department of Health, has implemented the AI Callbot (Smart Medical Assistant) project within the healthcare system to alleviate the workload of medical staff and enhance the quality of healthcare services for residents in Phu Tho Province. Key Features: Expertise: Deep understanding of the Vietnamese language and regional dialects….