ViVoice

GenAI Callbot

ViVoice is a GenAI solution that supports call centers by applying Natural Language Processing (NLP) technology with a diverse knowledge base, creating dialogues that are built according to scripts and can respond by voice in human’s manner.

Optimize operations through call center automation

80%
Automated care calls without human assistance
40%
Reduction in average call handling time (AHT)
24/7
Active operation anytime, anywhere

Outstanding Features

Advanced speech processing

AI-integrated voice technology excels in understanding local accents, synthesizing emotional speech, noise handling, speech recognition, smart interrupting, and voice biometrics integration.

Large Language Model (LLM)

AI technology applying large language models enables multi-intent recognition, handling complex contexts, retrieving and extracting intelligent data from the enterprise knowledge base, while providing natural responses at superior speeds (just 1-3 seconds).

Flow builder - Conversational AI design

Flow builder allows flexible conversational AI design with drag-and-drop script creation, easy expansion and integration with third-party APIs, enabling quick updates and testing, along with visual model configuration through a user friendly interface.

Flexible integration

Flexible integration with call center systems like Cisco, Genesys, CRM/ERP platforms like Salesforce, along with the ability to connect with multiple telecom providers, delivering a cost-effective optimal solution.

Analysis & Detailed information

Detailed call metrics, callbot performance analysis, and customizable result dashboards.

Procedure

Tải whitepaper AI tạo sinh: Nhân tố mới định hình lại cuộc chơi giữa các ngân hàng

Why Choose ViVoice?

Operations Optimization

  • 40% reduction (~2.4 minutes) in average call handling time (AHT)
  • Resolve more than 80% of automated care calls without human assistance

Customer retention

  • 10% increase in customer satisfaction rate
  • Increase customer retention rate, prevent them from switching to competitors’ services/products

Increase your chances

  • Detect purchase intent and forward calls to the right customer service staff in charge
  • Automatically generate a list of potential customers
  • Personalize the customer experience

Partners and Clients

Success Projects

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